If the Olay product you purchased doesn't match your expectations, our money-back guarantee ensures you can send it back and be refunded if you follow these steps:

  • Print the online claim form

  • Return the purchased product with the completed form and the original receipt or online order confirmation

  • Get reimbursed

Terms and Conditions

  • This offer is open to all residents in the UK and ROI aged 18 years and over.

  • The offer is limited to one application per household over the period of the promotion, which runs from 1st May 2021 and closes at 23:59 hours on 30th November 2021. No bulk or third party applications will be accepted.

  • To claim; Return the completed form, together with your original receipt (or on-line order confirmation), showing your purchase of one of the qualifying products and the applicable product to:

    • UK: Olay Retinol24 & Collagen Peptide24 MBG, Dept SH030, Nether Road, Galashiels, TD1 3HE

    • ROI: Olay Retinol24 & Collagen Peptide24 MBG, Dept SH030, PO Box 596, Dublin 14

The money back guarantee